How to Get a Bank Islam Statement: Complete Guide for Online Banking, ATM and Branch Requests

A bank account statement is one of the most important financial documents you may need for various official purposes — from applying for a home loan or car financing to verifying your income for rental applications or visa purposes. If you are a Bank Islam customer, this article provides a complete guide on how to get a Bank Islam statement through three main methods: online banking, ATM machines and bank branches.

This guide has been reviewed based on the latest information from the official Bank Islam Malaysia Berhad website and the guidelines issued by Bank Negara Malaysia (BNM).

What Is a Bank Islam Account Statement and Why Is It Important?

An account statement, or bank statement, is an official record of all financial transactions in your account for a specific period — usually one month or one year. It shows incoming funds, outgoing payments, current balances and your account details in a clear and detailed format.

A Bank Islam statement may be required in the following situations:

• Applying for a housing loan or car financing, where banks usually require the latest 3–6 months of statements
• Income verification for employers or government agencies
• Applying for a credit card or other credit facilities
• Income tax matters with LHDN
• Visa or overseas work permit applications
• Personal or business financial audits
• Detecting suspicious transactions or possible fraud in your account

It is important to understand that not all statement formats are accepted for official purposes. The next section explains the differences between each method.

How to Get a Bank Islam Statement Online via Internet Banking

The easiest and fastest way to obtain your Bank Islam e-statement is through the Bank Islam Internet Banking (IB) platform at www.bankislam.biz. Statements downloaded through this method are issued in official PDF format and are accepted for most credit and financing applications.

Requirement: You must have an active Internet Banking account. If you have not registered yet, you can register first at vao.bankislam.com.my.

Steps to download your Bank Islam statement online:

1. Go to www.bankislam.biz and log in using your User ID and password.
2. On the main dashboard, click the My Accounts menu.
3. Select E-Statement, then click Download.
4. Choose the account number or card for which you want to obtain the statement.
5. Click Submit to display the list of available statements.
6. Select the statement period you need, for example January 2025 or February 2025.
7. Click the relevant statement date to download the PDF file.
8. Save the PDF file to your device. You can print it or share it digitally.

Important note: Statements downloaded from Internet Banking are official Bank Islam documents. However, some financial institutions may require printed statements stamped by the bank. Always check the recipient’s requirements beforehand.

How to Subscribe to Bank Islam E-Statement

If you have never subscribed to the Bank Islam e-statement service before, you must register first before you can access monthly electronic statements. Follow these steps:

1. Log in to www.bankislam.biz.
2. Go to My Accounts > E-Statement > Maintenance.
3. Select the account you want to subscribe and enter your email address.
4. Click Proceed.
5. Enter the OTP, or One-Time Password, sent to your registered mobile number.
6. Review and confirm your application details.
7. The application may take up to 30 working days to process.

Once your subscription has been approved, you will receive an email notification every month when a new statement is available for download.

Advantages of subscribing to Bank Islam e-statement:

• Statements are stored automatically, reducing the risk of losing physical documents
• They can be accessed anytime from any device
• It is environmentally friendly and helps reduce paper usage
• The service is secure and protected by Bank Islam SSL encryption

How to Get a Bank Islam Statement via ATM

Bank Islam ATM machines can print a mini statement showing your most recent account transactions. This method is suitable for personal checking, but it is generally not accepted as an official document for most credit applications or formal financial matters.

Steps to print a Bank Islam mini statement at an ATM:

1. Go to any nearby Bank Islam ATM machine.
2. Insert your Bank Islam ATM card.
3. Enter your PIN number.
4. From the main menu, select Statement Services.
5. Select Mini Statement.
6. Choose Print.
7. Collect the printed receipt, which contains your latest transaction records.

Limitations of an ATM mini statement: An ATM mini statement usually shows only the last 5–10 transactions and does not include the full account number, official bank stamp or digital logo typically required for application purposes.

How to Get a Bank Islam Statement at a Branch

For an official bank-stamped statement — often required for housing loan applications or financing applications with other banks — you can request one directly at the nearest Bank Islam branch.

1. Find a nearby Bank Islam branch using the Bank Islam Branch Locator.
2. Bring your identification card, MyKad, and your Bank Islam ATM card.
3. Go to the customer service counter.
4. Request an official account statement for the period you need.
5. Some branches may charge a small fee for reprinting older statements, especially those older than 12 months.

Bank Islam branch operating hours are usually Monday to Friday, from 9:30 a.m. to 4:30 p.m. Check the operating hours of your branch on bankislam.com.my before visiting.

Differences Between an ATM Mini Statement, E-Statement and Official Statement

Many customers are unsure which type of statement is suitable for different purposes. The table below summarises the key differences between the three methods:

Processing Time and Important Things to Know

There are several important points you should know before requesting a Bank Islam statement:

• E-statement subscription period: After registration, the subscription may take up to 30 days to activate. Planning ahead is highly recommended, especially if you need the statement for a loan application.
• Retroactive statements: Once your e-statement is active, you can only download statements from the month of activation onwards. For previous months, you will need to visit a branch.
• Data security: Bank Islam uses SSL encryption standards to protect your information. Do not share your Internet Banking login credentials with anyone, including the bank. Bank Islam will never ask for your password by phone or email.

Record retention period: Bank Islam keeps transaction records for 7 years in accordance with the requirements of the Banking and Financial Institutions Act (BAFIA), enforced by BNM. To request older statements, contact the Bank Islam hotline at 03-26 900 900.